Front Office Management
Insurance Eligibility Management
- Verify patients’ insurance eligibility before scheduling their visit
- Ensures accurate insurance information upfront
- Helps prevent insurance denials
- Streamlines the appointment process
Patient Appointment Calls
- Over 60% of patients schedule their visits digitally
- Managing incoming phone calls effectively remains essential
- Front desk team must prioritize handling calls professionally
- Balanced approach ensures smooth communication for all patients
Appointment Confirmation
- Medical front office and billing team plays a key role in reducing patient no-shows
- Uses an appointment confirmation system to ensure attendance
- Implements follow-up procedures to remind patients of upcoming visits
- Enhances overall scheduling efficiency and patient compliance
Patient Follow Up Visits
- SybridMD’s front desk solution maintains accurate records of each patient visit
- Ensures that follow-up visits are properly scheduled and not missed
- Supports continuity of care and improves patient satisfaction
- Streamlines front desk operations for better efficiency
Patient Payment Collection
- Integrated technologies support the entire patient journey
- Seamless workflow from visit scheduling to payment collection
- System efficiently manages payment data at the front desk
- Enhances operational accuracy and streamlines revenue cycle management
Feedback and Surveys
- Listening to patients’ concerns is the first step in resolving issues
- Patient feedback is actively collected to understand their experiences
- Feedback helps identify areas for improvement
- Enhances overall service quality and adds value to patient care
Monthly AR Reports
- Monthly reports provide key insights into patient visits
- Track revenue collection and financial performance
- Help practices monitor progress toward revenue targets
- Support informed decision-making and strategic planning
Audit and Compliance
- Front desk management is regularly supervised through periodic audits
- Ensures compliance with HIPAA standards
- Maintains patient data privacy and security
- Supports seamless and consistent execution of front desk processes
Request a Demo
Expert billing specialists ensure accurate claim submission and maximize reimbursement. it’s a comprehensive revenue cycle management, denial management, and credentialing services provider.
